1 Planning

1.1 Stages

1.2 Levels

1.2.1 Strategic

1.2.2 Managerial

1.2.3 Operational

1.3 Organization

1.4 Control

2 Professional Etiquette and Protocol

3 Developing High-Performance Teams

3.1 Concepts of group, team and squad

3.2 Group theory

3.3 Linking, Collaboration and Connectivity

3.4 Networking - Networking / extended teams

3.5 Roles in the Team

3.6 Delegation

3.7 Motivating and engaging people and teams

3.8 Shared management

4 Psychosomatic illnesses

4.1 Definition

4.2 Types

4.3 Strategies for the work of the Occupational Safety Technician

5 Leadership development

5.1 People's behavior in work teams

5.2 Self-knowledge and recognition of skills (potential and limitations)

5.3 Interpersonal relations

5.4 Feedback

5.5 Conflict resolution and diversity

5.6 Fundamentals and techniques of negotiation and decision-making

6 Interview techniques

7 Approach techniques

8 Conducting Meetings

9 Teamwork

9.1 Group and team concepts

9.2 Teamwork

9.3 Relationships with teammates;

9.4 Individual and collective responsibilities

9.5 Cooperation

9.6 Division of roles and responsibilities

9.7 Commitment to objectives and targets

9.8 Relations with the leader

10 Concepts of organization and discipline at work

10.1 Time

10.2 Commitment

10.3 Activities