1 Regulatory standards

1.1 Definition

1.2 Legal and regulatory provisions

2 Safety and health

2.1 Definition

2.1.1 Types of accident

2.1.2 Causes of accidents: unsafe acts and unsafe conditions

2.1.3 Occupational diseases

2.2 Consequences of accidents at work: worker, company, country.

2.3 Types of risk

2.4 Risk map

2.5 Prevention and harm reduction

2.6 PPE and EPCs

2.7 PCMAT, PCMSO and PPRA; CIPA

2.8 First Aid Notions

2.9 Notions of Fire Prevention and Disaster Fighting

2.10 Conditions and Personal Safety Factor

2.11 Applicable legislation and standards

3 Quality

3.1 Definition

3.2 Quality tools

3.3 Organization, cleanliness and waste at work

3.4 Customer satisfaction

3.5 Concept of compliance

3.6 Total Quality

3.6.1 Definition: Efficiency; Effectiveness; Continuous Improvement.

4 Environment

4.1 Definition

4.2 Environmental preservation in the execution of services

4.3 Waste

4.3.1 Construction waste

4.3.2 Other types of waste

4.4 CONAMA Legislation and Resolutions

4.5 Definition of the Waste Management Plan

4.6 Environmental impacts